American Coach Service Information

AMERICAN COACH SERVICE INFORMATION - Las Vegas, NV - Fall Rally
Please note: The Deadline for Returning This Form is September 20th, 2010
Service Guidelines:
Because we are not equipped with required fall-protection at rallies, no Fleetwood associate will be allowed to get on top of a motor home roof at any time.
• No Fleetwood associate will be allowed to work under a unit at a rally.
• Repairs requiring lifting/jacking of motor home will not be performed at a rally.
• Certain repairs of doors or windows or windshields cannot be performed at a rally.
• Awning tension adjustments must be done by the awning manufacturer.
It has been a long-standing policy of the Service facility that we cannot address the following items at Rallies:
• Paint and Body Repairs
• Installing Accessories
• Cosmetic/Appearance Repairs
• Water Filters & Maintenance Services
Request Deadline:
Please submit your list on or before September 20th, 2010 – the absolute deadline. We must have your list at least 3 weeks before the rally in time to obtain parts and transport them to the rally. Repairs will be scheduled in the order received.
When At The Rally:
Please check in with the Service Representative Scheduler upon arrival. He may need to have some present while service is performed.
Rally Service Policy:
Service work at the rally will be performed in the following priority:
• First: Emergency items
• Second: Units that are under warranty, limit six items
• Third: Units no longer under warranty: one item, unless time and resources allow additional items
• In all cases, functional items have highest priority.
• Non-functional items have lowest priority; however, no paint, tape, or decals.
• Please list problems in the order of importance, from most important first to least important.
• Explain each item in detail so we can determine whether parts are needed.
• Items added at a later date will be added to the end of the schedule and performed only if time permits.
• Note: Coaches not registered as part of the Rally will not be worked on.
Chassis Problems:
• All coaches limit of two chassis problems. Some Chassis repairs cannot be made at a Rally. Some chassis repairs may be subject to charges to the customer.
• If you list chassis problems, please note your coach type of chassis.
Please remember that not every problem can be resolved at the rally site. Should additional work be required at a shop facility, the Service Department will assist you in determining your needs and scheduling your repairs.

Thank You,
Randy Hendricks
Rally Service Supervisor
Fleetwood & American Coach Service
877-735-6303

ACA RALLY * Las Vegas, NV - October 11-15, 2010

 

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