American Coach Service Information
AMERICAN COACH SERVICE INFORMATION
Please Note:
The Deadline for
completing the online Form is April
15th, 2012
Service
Guidelines
Because we are not
equipped with required fall-protection at rallies, no Fleetwood Associate
will be allowed to get on top of a coach roof at any time.
• No Fleetwood Associate will be
allowed to work under a unit at a rally.
• Repairs requiring lifting/jacking of coach will not
be performed at a rally.
•
Certain repairs of doors or windows or windshields cannot be performed at a
rally.
• Awning tension
adjustments must be done by the awning manufacturer.
It has been a long-standing policy
of the Service Facility that we cannot address the following items at
rallies:
•
Paint and body repairs
•
Installing accessories
•
Cosmetic/appearance repairs
•
Water filters and maintenance services
Request Deadline
Please submit your list on or before
April 15th, 2012– the absolute deadline. We must have your list at least
three weeks before the rally in time to obtain parts and transport them to
the rally. Repairs will be scheduled in the order received.
When at the Rally:
Please check in with the Service
Representative Scheduler upon arrival. He may need to have someone present
while service is performed.
Rally Service Policy
Service work at the rally will be
performed in the following priority:
• First: Emergency items
• Second: Units that are under warranty – limit six
items
• Third: Units no longer
under warranty – one item, unless time and resources allow additional items
• In all cases, functional items have highest priority.
• Non-functional items have lowest priority; however,
no paint, tape, or decals.
•
Please list problems in order of importance, from most important first to
least important.
• Explain
each item in detail so we can determine whether parts are needed.
• Items added at a later date will be added to the end
of the schedule and performed only if time permits.
• Note: Coaches not registered as part of the rally
will not be worked on.
Chassis Problems
• All coaches: Limit of two chassis
problems. Some chassis repairs cannot be made at a rally. Some chassis
repairs may be subject to charges to the customer.
• If you list chassis problems, please note your coach
type of chassis.
Please remember that not every problem can be resolved
at the rally site. Should additional work be required at a shop facility,
the Service Department will assist you in determining your needs and
scheduling your repairs.
Thank you,
Randy Hendricks
Rally Service Supervisor
Fleetwood & American Coach Service
877.735.6303
